Privacy Statement

Home Privacy Statement

Trans Power is committed to keeping your personal information accurate, confidential, secure, and private. This Privacy Statement has been designed to inform individuals who use, or apply to use the products or services of Trans Power of our commitment to and recognition of our obligation to meet the spirit and terms of the Municipal Freedom of Information and Protection of Privacy Act (“MFIPPA”) and when applicable, the Personal Information Protection and Electronic Documents Act (“PIPEDA”). MFIPPA and PIPEDA set out rules for how information about any identifiable individual may be collected, used and disclosed that protect the confidentiality of that information and the privacy of that individual. Additionally, Trans Power has adopted the principles for the protection of personal information set out in PIPEDA.

By accepting service from us, using our website, or otherwise providing us with your personal information, you are accepting the policies and practices described in this Privacy Statement. We will update this policy and our other privacy-related documents at any time at our sole discretion. Any changes we make to this policy will be effective when we post the revised policy on our websites. By continuing to interact with us after the modified version of the policy has been posted, you are accepting the changes to the policy. It is your responsibility to ensure that you read, understand and accept the latest version of the policy. The date at the top of this policy indicates when it was last revised

Ten Principles for the Protection of Personal Information

  1. Accountability
    2. Identifying Purposes
    3. Consent
    4. Limiting Collection
    5. Limiting Use, Disclosure and Retention
    6. Accuracy
    7. Safeguards
    8. Openness
    9. Individual Access
    10. Challenging Compliance


  1. Accountability

We are accountable for all personal information in our possession or control including any personal information that has been transferred to a third party. The Chief Executive Officer of Trans Power has ultimate responsibility for the protection of your personal information. All directors, employees, contractors, and agents share responsibility for adhering to privacy policies and procedures.

Personal information is any recorded information about an identifiable individual, and may include:

  • name, address, telephone number or email address;
  • birth date;
  • any identifying number, symbol or other particular identifier;
  • information relating to financial transactions, including credit card number or bank account information; and
  • correspondence that is implicitly or explicitly of a private or confidential nature.


  1. Identifying Purposes
    We will tell you the purpose(s) for collecting your personal information when we collect your information. Unless required by law, we will not use or disclose your personal information for any new purpose without getting your consent.

Your personal information is collected as required to enable Trans Power to provide services and/or products to you, now and in the future. Trans Power may collect personal information from you in person, over the telephone, by mail, by fax, or through the internet.

We may monitor and/or record telephone discussions when you call Trans Power (or any of its divisions), to enhance customer service, for training purposes and to confirm our discussions with you. We may also operate video cameras in our facilities for the safety, security and protection of Trans Power staff, visitors and customers as well as for the prevention and detection of criminal activity.

Trans Power shall have the right to use your personal information for the following purposes:

  • To provide our products and services to you, including:
    • to communicate with you about our products and services;
    • to verify your identity and/or eligibility for certain Trans Power services;
    • to provide you with information on new or current products, services or upcoming events, including third party events sponsored by Trans Power; and
  • To manage, develop and improve our operations, products and services, including:
    • to respond to comments, questions or complaints;
    • to detect and prevent fraud, theft and other illegal activities;
    • to enforce and administer Trans Power rules, by-laws and policies; and
    • to audit internal procedures.
  • For research, statistical, planning and actuarial purposes, including:
    • to analyse business results, trends and patterns; and
    • to conduct market research.
  • To comply with our legal and regulatory requirements and to ensure compliance with this Privacy Statement and the Website Terms and Conditions.
  • For any other purpose required or authorized by law.

If we require personal information for any purpose(s) other than those set above, we will ask for and obtain your consent before using your personal information for such purpose.


  1. Consent
    We will ask for your consent for the collection, use and disclosure of your personal information when we collect your information. We may get consent directly from you or from a third party that has your consent to disclose your personal information to us. We may collect, use, or disclose your personal information without your knowledge or consent only in limited circumstances as permitted or required by law.

You can refuse or withdraw your consent to the collection, use or disclosure of your personal information at any time. However, refusal to provide such consent may prevent us from providing you with some services.

Under Canada’s Anti-Spam Law (CASL), we need to have consent, either implied or express, to send most forms of electronic messages. We may contact you by email to provide you with information about the products and services offered by our company or our affiliates or to provide you with invitations to or information about events. You can unsubscribe at any time by contacting us at


  1. Limiting Collection
    The collection of personal information will be limited to that which is necessary to fulfill the purposes identified by Trans Power, in this Privacy Statement or otherwise.

Once collected, personal information will only be used and disclosed:

  • for the purposes for which it was collected, and to which you have consented (pursuant to this Privacy Statement or otherwise), or
  • as required or permitted by applicable law.

Personal information will be retained as long as it is required for the identified purposes and, thereafter, for a further period as determined by FIPPA and other applicable law. We will act in accordance with FIPPA to destroy, delete or erase your personal information from its records when it is no longer required. There may, however, be circumstances where we may not be able to completely remove your personal information, including as a result of data backup procedures or document retention policies. In these circumstances such information will continue to be held securely pursuant to this Privacy Statement.


  1. Accuracy
    We maintain procedures to ensure all personal information we collect, and use is kept as accurate, complete, and up to date, as necessary.


  1. Safeguards
    We protect your personal information from loss or theft, unauthorized access, disclosure, use, or destruction through appropriate measures. The nature of the safeguards will vary depending on the sensitivity of the information, format, and the method of storage. We give the highest level of protection to the most sensitive personal information. All our employees and contractors are aware of the importance of maintaining the confidentiality of personal information.


  1. Openness
    We have prepared this Privacy Statement to inform you of our policies and procedures relating to the management of personal information.


  1. Individual Access
    MFIPPA provides you with the right to request access to your personal information. You can request access to the personal information that we have about you and get information about how we use your personal information. You can also challenge the accuracy and completeness of your personal information and have it corrected where necessary. We may charge a nominal fee for responding to any request and if so, we will give you notice in advance of costs for processing your request.


  1. Challenging Compliance
    If you have questions regarding our compliance with the principles above, please contact us.

Contact us

If you would like further information about our privacy policies and procedures or would like to make a request for access to your personal information please contact us by telephone at (905) 660-9575 or by e-mail at, or in writing to Attention: Communications Officer, 585 Applewood Crescent, Concord, L4K 5V7.

Previous Next
Test Caption
Test Description goes like this